What you agree to.

Last updated: November 2026

These terms apply when you use rosaosterling.com, buy a session, or purchase a digital product from Rosa Osterling Leadership Coaching (“Rosa”, “we”). By completing a purchase or submitting a form, you agree to these terms. Questions? Write to rosa@rosaosterling.com.

Services

We offer one-on-one leadership coaching sessions, digital reports, and the free Leadership Score assessment. Sessions are delivered by voice call in English or Spanish.

Payments

All prices are in USD.
Payments are processed securely by Stripe. We do not store your card details.
Digital products (the Full Leadership Report) are delivered by email after payment is confirmed.
Coaching sessions are confirmed by email with a booking link once payment is received.

Refund policy

Coaching sessions: Cancel or reschedule up to 48 hours before your session and receive a full refund. No refund for cancellations inside 48 hours.
Digital products: Because the Full Leadership Report is delivered immediately on purchase, we do not offer refunds on digital products once delivered. If you have a problem with your report, write to rosa@rosaosterling.com and we will make it right.

Promotional codes

Promotional codes have no cash value, cannot be combined with other offers, and are valid only for the product stated. We reserve the right to end a promotion at any time.

Not therapy

Coaching is not therapy, counselling, or medical advice. If you are experiencing a mental health crisis, please contact a licensed professional or emergency services. Results vary by individual.

Intellectual property

All content on this site, including the Leadership Score, assessments, reports, and written materials, belongs to Rosa Osterling. You may use your personal report for your own development. You may not reproduce, resell, or distribute our content without written permission.

Email communications

When you take the Leadership Score or buy a product, you agree to receive transactional emails related to your purchase or results. If you also agree to receive coaching emails from Rosa, you can unsubscribe at any time by clicking the unsubscribe link in any email or writing to rosa@rosaosterling.com. We comply with Canada's Anti-Spam Legislation (CASL).

Limitation of liability

To the extent permitted by law, Rosa Osterling Leadership Coaching is not liable for indirect, incidental, or consequential damages arising from your use of this site or our services.

Governing law

These terms are governed by the laws of the Province of Ontario, Canada.

Contact

Rosa Osterling, Mississauga, Ontario, Canada · rosa@rosaosterling.com